Privacy Policy

Last Updated: 1/24/2026

Pooper Troopers (“Pooper Troopers,” “we,” “our,” or “us”) is committed to protecting your privacy. This
Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit
our website, request a quote, enroll in service, communicate with us, or otherwise interact with our
business.

1. Information We Collect
Personal Information includes name, address, phone number, email address, billing details, pet-related
service notes, referral codes, and communication preferences. Automatically collected data may
include IP address, browser type, device data, pages visited, and cookies.

2. How We Use Your Information
To perform services, schedule visits, bill accounts, send reminders, provide promotions, improve
operations, comply with law, and prevent fraud.

3. SMS and Email Communications — Michigan Disclosure
By providing your mobile number, you expressly consent to receive text messages from Pooper
Troopers related to service notifications, appointment reminders, billing, and related promotional offers.
Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP or request help by replying HELP. Carrier liability is
limited. These disclosures comply with Michigan consumer protection standards and federal TCPA
requirements.

4. Sharing of Information
We do not sell personal information. We may share with processors, CRM platforms, marketing
vendors, IT providers, advisors, and regulators when legally required.

5. Cookies and Analytics
We use cookies and pixels to analyze site use and advertising performance. Browser settings control
cookies.

6. Data Security
Reasonable administrative and technical safeguards are used to protect data, but no system is fully
secure.

7. Data Retention
Data is kept only as long as required to provide service and meet legal duties.

8. Michigan-Specific Privacy Notice
Michigan residents are protected by the Michigan Identity Theft Protection Act. If a breach occurs
involving personal data, Pooper Troopers will provide notice as required by law.

Terms & Conditions

Last Updated: 1/24/2026

1. Services
Pooper Troopers provides dog waste removal and related sanitation services. Pricing and frequency
are defined in your agreement or invoice. Weekly recurring service can have separate billing conditions than one-time cleanups.

2. Customer Responsibilities
Provide safe yard access, secure pets, unlock gates, remove hazards, and communicate changes before the Monday of the week of service.

3. Scheduling and Weather
Service dates may change for safety, routing, or weather. Missed visits will be rescheduled when feasible.

4. Payments
Payments are due per your billing plan. Recurring billing may apply. Nonpayment can suspend service.

5. Cancellations
Customers may cancel per policy. We may terminate service for nonpayment or unsafe conditions. Same-day cancellation can result in a cancellation fee up to the amount of the invoice.

6. Satisfaction
Contact us within 48 hours if dissatisfied so we may evaluate re-service eligibility.

7. Property Damage
Reasonable care is used. We are not responsible for pets, utilities, weather, or preexisting conditions.

8. Limitation of Liability
Liability is limited to the amount paid for the visit giving rise to the claim.

9. Skipped Service Policy
Pooper Troopers makes every effort to complete all scheduled visits, as missed services create significantly longer cleanups and routing challenges the following week. When a visit must be skipped due to weather, unsafe conditions, or technician emergencies, service will resume at the next scheduled appointment with additional cleanup, and customers are generally billed as normal for that week. At our discretion, a credit or refund may be issued, but refunds are not guaranteed.

10. Governing Law
These Terms are governed by the laws of the State of Michigan.